Welcome to Clasii5.com! We are committed to providing you with a seamless experience on our classified ads platform. This Refund and Return Policy outlines the terms under which refunds and returns are handled on Clasii5.com. By using our services, you agree to this policy.

1. Refund Eligibility
Refunds will be issued under the following circumstances:

1.1 Duplicate Payments: If a user accidentally makes duplicate payments for the same service, the duplicate amount will be refunded.

1.2 Technical Issues: If a technical issue on our platform prevents your ad from being published or displayed as intended, you may request a refund.

1.3 Unauthorized Transactions: If a payment was made without your consent or knowledge, please contact us immediately with relevant details to process a refund, subject to verification.

2. Non-Refundable Services
Refunds will not be provided under the following circumstances:

2.1 Change of Mind: We do not provide refunds if you change your mind after purchasing a service or feature.

2.2 Completed Services: Once an ad has been published or a service has been fully rendered, it is not eligible for a refund.

2.3 Violation of Terms: If your ad or account is removed or suspended due to a violation of our Terms of Service, you will not be eligible for a refund.

3. Requesting a Refund
To request a refund, please follow these steps:

3.1 Contact Support: Email us at support@clasii5.com or use our contact form available on the website. Include the following details:

Name

Email address

Payment receipt or transaction ID

Reason for refund request

3.2 Response Time: Our team will review your request and respond within 5-7 business days.

3.3 Verification: You may be required to provide additional information or documentation to verify your claim.

3.4 Refund Processing: Approved refunds will be processed within 7-10 business days to the original payment method.

4. Return Policy for Featured Ads and Services
Clasii5.com does not sell physical goods; therefore, we do not have a traditional return policy. Any issues with digital services, such as featured ad placements or promotional packages, will be handled on a case-by-case basis through our support team.

5. Chargebacks
If you initiate a chargeback without contacting our support team to resolve the issue, Clasii5.com reserves the right to:

Suspend or terminate your account.

Refuse future services.

We strongly encourage users to contact us directly before initiating a chargeback to resolve any disputes amicably.

6. Amendments to This Policy
Clasii5.com reserves the right to modify or update this Refund and Return Policy at any time. Changes will be posted on this page with an updated effective date. We encourage users to review this policy periodically.

Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:

Email: support@clasii5.com

Thank you for choosing Clasii5.com for your classified advertising needs. We value your trust and strive to provide the best service possible.